Return Policy

7-day returns

You may return an item within 7 days of delivery if it is unused, undamaged and in its original packaging with all accessories included.

Start a return by emailing igadgetstoresa@gmail.com or messaging WhatsApp +27 71 231 0798 with your order number and the reason for the return.

Refunds

Approved refunds are paid back to the original payment method within 5–10 working days of us receiving and inspecting the returned device.

Return shipping is for the customer's account unless the item was faulty, damaged in transit or incorrectly supplied.

Warranty

Every device sold carries a 6-month iGadget Store SA warranty covering hardware faults that are not caused by the user.

The warranty excludes physical damage, liquid damage, cracked screens, unauthorised repairs and battery wear from normal use.

Warranty repairs or replacements are arranged after our technicians have inspected the device.

Faulty on arrival

If a device is faulty on arrival, contact us within 48 hours of delivery. We will arrange collection at our cost and replace the device or refund you in full.

Non-returnable items

Opened earphones, screen protectors and covers cannot be returned for hygiene reasons unless they are faulty.

Devices with removed or damaged serial numbers cannot be returned.